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Warranty problem
Bought a car part with 5 year warranty now seller won’t reply as part is faulty eBay waste of time as all it suggests is open returns request but I can’t as option isn’t available bought part March 2025 where do I go from here can you actually talk to someone
3 comments
*vyolla*
Mentor3 weeks agoYou have 30 days to return an item that's not as described via eBay’s Money Back Guarantee/Buyer Protection, same for PayPal.
If you paid with a debit/credit card or ApplePay you have 120 days to issue a not as described chargeback.
Unfortunately, for something bought that long ago, you're way out of time to pursue a refund.
If your seller is a UK registered business seller you may want to take some free advice from one of the online consumer groups (National Consumer Service is a good one, lots of free legal advice available there) or Citizens Advice regarding pursuing this via a legal claim.
papso22
Mentor3 weeks agoThere is no point speaking to ebay once you are outside the 30 day money back guarantee period.
john1297576
Mentor3 weeks agoConsult Citizens Advice if bought from a Business Seller, if a private seller warranties are rarely transferable.