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Warranty on laptop
Hello, I purchased a laptop with windows 11 and MS office installed on 30th August 2025, less than 6 months ago from IT Monsters. Following an update, all the installed software is corrupt. I have tried contacting them but they are not responding. Any advise please?
1 comment
tressygirl
Mentor6 months agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
If you bought this from a Private seller you are too late to claim a refund. Try your payment provider most offer a 120 day protection policy.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
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