Vue 4k car camera

Question

Sold Vue 4k single channel car camera, working as described even gave extra 32gb memory, well packed, buyer wants to return, because he expects

better quality video from company like Vue. I don’t think this is in my gesture and responsibility for manufacturer software and quality. Any ideas and suggestions, please help. Thank you.

tressygirl · Accepted Answer

If a case for item not as described is opened, it's all automatic, no point challenging it at that point with no human contact.

You need to accept it within 3 days, pay for that fully tracked return postage if you want your item back first, do not refund until it's back with you, you then have 48 hours to fully refund.

Stick within those timelines, and your seller performance is not affected.

If eBay step in and refund, should the case be escalated, if you think the decision for the refund unfair, you can appeal, link below shows the process.

I'll admit it's not easy, eBay do not see the item in question and they do tend to side with a buyer's view, but worth a shot appealing.

@dlotiw17