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Video receipts
I can no longer for wat ever reason see a video reciept of any buyer I buy from and I don't no why
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I can no longer for wat ever reason see a video reciept of any buyer I buy from and I don't no why
*vyolla*
Mentor2 weeks agoSellers don't issue receipts via video.
If you need a receipt for your order for insurances purposes or tax reasons you can go to your order details and print off/screenshot a copy, this is sufficient.
carobo28
OP2 weeks agoOn ebay live they do offer a video reciept
*vyolla*
Mentor2 weeks agoAh, it would have been useful if you'd mentioned that in your opening post.
If you bought an item during an eBay Live stream, you don't need to request a video receipt—if one is available, eBay creates it automatically after the livestream ends.
To find it:
Go to My eBay Purchase History.
Find the item you bought during the eBay Live event.
Look for an eBay Live icon over the item image. If you see it, a video receipt is available.
Tap or click the item image to open the video receipt.
Alternatively, open the Order details page and choose View Video Receipt from the More Actions menu (if shown).
carobo28
OP2 weeks agoYes I no all that I did state that I av used video receipts for ages but all of a sudden I can no longer view a video reciept off any seller and I don't no why
*vyolla*
Mentor2 weeks agoMaybe ask eBay in that case. I’ve found that the best route to contact eBay Customer Services is via the link below where you can call them or request a call back if you’re using the app (if you’re using desktop you’ll need to go round the houses with AI and start a chat then keep typing ‘agent’ until you get the option to live chat with a CS rep or to have a call back):
https://www.ebay.co.uk/help/eua?id=5190