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Using Simple Delivery Item Not Received I Have Refunded The Buyer Can I Get My Money Back
Hi guys
I had a lovely buyer who hasn’t received his parcel. ( Due to Evri issues ) He’s put in an item not received request and I have refunded him.
Now I am confused as to what I do. I have lost the payment and the item.
I believe I used Simple Delivery
9 comments
papso22
Mentor10 months agoIf you received a case through which you could refund, then you didn't use Simple Delivery.
birdinf_99
OP10 months agotime. Can you explain what happens if I did use Simple Delivery ? I have
some more buyers that will be wanting refund due to Evri losing lot of
parcels.
Thanks
papso22
Mentor10 months agoIf you use Simple Delivery and a buyer opens a case for either item not received or item arrived damaged, then ebay handles it.
All you will get is a message from ebay saying the buyer 'reached out'. You won't get a case in the resolution centre.
john1297576
Mentor10 months agoYou have to try claiming off Evri, I believe their maximum compensation is £20.
tressygirl
Mentor10 months agoNooo, if you used Simple Delivery and the item was not received, the buyer needed to open a case for ... item not received. eBay would have refunded the buyer, and you get to keep the payment for the item.
It's one of the big bonuses of SD, that Private seller's are protected when using Simple Delivery, eBay will fully refund the buyer if an item doesn't reach them, or it arrives damaged in transit.
If you refunded outside a case the buyer needed to open, you cannot now redeem any refund you made.
Read about how Simple Delivery works here:
https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...
@birdinf_99
birdinf_99
OP10 months agosimple delivery on this item
tressygirl
Mentor10 months agoAs a Private seller Simple Delivery is mandatory, and only a few items are exempt, those in some categories, which are lightweight or oversize.
Do use it , as the bonuses are eBay will refund buyers if the item is lost or received damaged in the post, and the seller gets to keep the payout for the item.
Familiarise yourself with the workings of SD here:
https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...
@birdinf_99
birdinf_99
OP10 months agotressygirl
Mentor10 months agoIt's by no means perfect, be aware combining orders is still a major issue, but the benefits are good , that is the refunding on eBay's part for lost and damaged in transit items.
@birdinf_99