Locked
Discussion interactions are currently paused.
used throw with multiple flaws
I received a throw through the post, described new. it had multiple flaws and clearly had been used .the seller has refused a return stating it description was accurate .what course can I take
14 comments
*vyolla*
Mentor10 months ago@chrisfitzgibbon
When you open an eBay return you have to select a reason from the dropdown list (set out below).
It's not possible to open a return without selecting one, in order to advise you we need to know which one of these reasons you selected:
Ordered the wrong item
tommystrezures
Mentor10 months agoWe need more info, returns doesn’t tell us anything. Which type of return did you select eg item not as described etc
chrisfitzgibbon
OP10 months agoSent from Outlook for Android<>
tressygirl
Mentor10 months agoWhich one of these options exactly did you choose?
papso22
Mentor10 months agoIn that case the seller cannot actually refuse the return even if they say they are.
After 4 days, if the seller has not provided a return label you need to escalate to ebay so that they can step in.
chrisfitzgibbon
OP10 months agoSent from Outlook for Android<>
**peaseblossom**
Mentor10 months agoIf a "not as described" return is started within 30 days of delivery sellers cannot refuse it. It sounds like you used a "change of mind" reason which sellers can refuse. You could try contacting ebay about it. It's just possible they will issue a refund without you having to send it back. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
chrisfitzgibbon
OP10 months agoI received the throw 30 minutes before requesting a return
papso22
Mentor10 months agoWhat reason did you use for the return?
chrisfitzgibbon
OP10 months agoSent from Outlook for Android<>
papso22
Mentor10 months agoWhen you open a return case you have to choose a reason from the drop down menu, which ons of those did you choose?
chrisfitzgibbon
OP10 months agoSent from Outlook for Android<>
tressygirl
Mentor10 months agoThese are the reasons below, you need to select when returning an item.
Which one did you choose?
tressygirl
Mentor10 months agoYou have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.
The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.
Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.
@chrisfitzgibbon