Used 'Simple delivery' via EVRI but Royal Mail delivered item. EBay fully refunded buyer | Member To Member Support

boella12 · 2026-06-04T10:27:58.051000Z

Hello all,I sold an item and used Simple Delivery via EVRI (I have receipts) . Turns out Royal Mail delivered the item and they charged buyer postage cost (image of delivered item supplied by buyer) . I was communicative with buyer and chat was left with buyer stating they were planning to contact customer service. I asked to be kept updated (I was thinking I would part refund if they got no where with their challenge). I received no more comms from buyer. EBay has now fully refunded buyer.What do I next? I have no experience of dealing with issues like this.Many thanksR.

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Used 'Simple delivery' via EVRI but Royal Mail delivered item. EBay fully refunded buyer | Member To Member Support | eBay UK