U.S. transaction | Member To Member Support

thompson9444 · 2026-06-08T21:41:50.142000Z

I recently sent a box set of books to a U.S. buyer and he has now contacted me (with photos) to say the books arrived in a damaged state.I always pack extremely carefully - my Feedback reinforces this - particularly if items are going to America as I know they can get roughly handled.The buyer has requested a full refund and eBay are asking me to give him one!This is the third time I have had a problem with their Carrier: Pitney Bowes, which appears to be the American equivalent of Evri.I use the GSP and only pay the postage to get the books to the eBay U.K. Distribution Centre and then eBay take over, charge high postal fees and choose their own courier to ship items to the U.S.It was a difficult task last time to arrange for them to accept responsibility, i.e. an hour on the phone.Surely it is illegal to even suggest I should be giving the buyer a refund???

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U.S. transaction | Member To Member Support | eBay UK