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Urgent: Verification keeps failing, but I've already confirmed my identity multiple times
My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?
8 comments
fargvs
Mentor11 months agoAre you in the UK ?, as it appears that your Selling account setup is incomplete --- update your eBay Selling account step by step (using a PC/Laptop is best) including setting UK based current Banking account details for Managed Payments clicking on each of these links >
https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193
https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795
https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=3&pos=1&qu...
ngum10
OP11 months agoYes, i live in UK, how do i know which detail is incomplete? The only incomplete is the verify indenity which is the problem im facing rn. The banking is from natwest. My detail from passport and banking is the same, same name, age, everything.
fargvs
Mentor11 months agoSuggest a check, reset and update of the Banking details required for Managed Payments >
https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=3&pos=1&qu...
ngum10
OP11 months agosorry but my english is not really good. Are u saying i need to remove the payout detail and then put the detail again and verify after that?
tressygirl
Mentor11 months agoI think it's best to contact eBay Customer Services, and ask them exactly which details need verifying.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open for ' live agents' 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@ngum10
ngum10
OP11 months agojust did what u told me, called them and they said do a verify again evem though i told them i already tried that. They insiting me that to do it and ended the call after i said i verified. It didnt work btw, ebay sent me an email said i need to verify again.
Is there any solution that u suggest mightw work for me?
john1297576
Mentor11 months agoWhen you verify your details are you sure you are not giving incorrect information, by using 0 Zero when it should be O letter or vice versa.
ngum10
OP11 months agoeverything is correct, i did 5-6 times already, but they keep saying i need to verify (passport same as my payout detail)