Urgent Complaint – Incorrect Address and Poor Seller Response | Member To Member Support

glair2 · 2026-03-21T06:24:00.859000Z

Dear eBay Customer Service, I am writing to raise a complaint regarding a recent order where I accidentally entered the wrong shipping address. I contacted the seller multiple times since yesterday to request an address change or cancellation, but they have completely ignored all my messages. I also used the eBay help system to request a cancellation, and it showed that the order was successfully cancelled. However, I have now received tracking updates indicating that the item has been shipped. This is extremely disappointing and frustrating, as I did everything possible to rectify the situation within a reasonable time frame. I would like eBay to review this matter, ensure the seller is held accountable for ignoring my messages, and advise how I can recover my payment or redirect the parcel. Please look into this as soon as possible. Order details: Item name: buffalo London 1348 leather unisex white platform sneakers trainers NIB Date of purchase: 20th March 2026 Thank you for your time and assistance. I look forward to a prompt resolution. Best regards,Gloria

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Urgent Complaint – Incorrect Address and Poor Seller Response | Member To Member Support | eBay UK