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UPS Charged for parcel not sent - UPS referred me back to eBay
Sold item (£28.00) was hit with UPS charge £36.99 by eBay. Parcel satisfactorily sent by other service. No refund for the UPS charge received. UPS referred me to eBay. Hard to talk to eBay... Suggestions please.
4 comments
papso22
Mentor10 months agoDid you use Packlink to buy your UPS label? If so you need to claim through them.
**peaseblossom**
Mentor10 months agoIf you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
The item needs to have been sent with a tracked service in order for you to receive the refund for the unused SD label. You can add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking (has to be done on a desktop browser).
Or if the buyer paid for the label the cost will be refunded to them automatically in 30 days.
papso22
Mentor10 months agoUPS is not a simple delivery courier.
siatontola
OP10 months ago