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Updating the Tracking No from the ebay's "Simple Delivery" postage label to my own courier
Summary: cw989s0 is seeking advice on updating a tracking number on eBay after using a different courier due to size restrictions with the original "Simple Delivery" postage. They have difficulty changing the tracking number as "Simple Delivery" labels cannot be canceled, and customer service is currently unavailable. cw989s0 has submitted a refund request and is concerned about maintaining a proper audit trail if the item is lost.
I offered free postage for my listing, item sold after payment received - no issues.
Generated the postage label here in ebay, "Simple Delivery" with Royal Mail large parcel, but packaged up sold item is slightly bigger than the maximum allowed dimensions.
Used a different courier, FedEx, Tracked, and gave the link and tracking no to the buyer via chat/messaging.
I need to update this NEW TRACKING NO on the sold item details here, as the ebay "Simple Delivery" label once bought and generated, automatically attaches itself to the sold item.
Have looked through numerous articles inc chatting to AI Agent, its back to the same message: "Simple Delivery postage labels can't be cancelled".
Chating to a REAL agent is down at the moment, Sat 15/8/26 1825hrs BST.
Any suggestions?
Yes I have submitted a Refund Request but I need to change the Tracking No so there is a clear audit trail should the item gets lost by the courier.
1 comment
tobiasd4
Mentor3 weeks agoYou can't update ebay tracking.
You will get paid in 14 days.
If buyer opens item not received case, you can add tracking to case.