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Update postage and tracking details
Hey, I've recently sold a large item and it has pre populated a RM tracking label which doesn't cover the size or weight of the item, I have already arranged DPD to collect and deliver but I can't seem to update tracking details. I'm worried this Will delay payment to me. It's the first time I've sent a large item . Thanks in advance
2 comments
papso22
Mentor3 weeks agoYou can't update tracking and it may delay payment but you will be paid.
tressygirl
Mentor3 weeks agoIf you didn't use the Simple Delivery label because this item was too big, and so exempt, you cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
If not other holds are present for your account, your payout for this item may be held for 14 days.
@pokecardz26