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Unusual return and refund
Summary: walnutwhip discussed an issue where a buyer received the wrong skirt and opened a case for a return or refund. They have since sent the correct skirt to the buyer and requested that the buyer close the case after resolving the issue by asking her to donate the incorrect item. However, the case remains open, and walnutwhip is concerned about eBay stepping in unnecessarily.
My buyer contacted me as she's received the wrong skirt. She's opened a case to either return or refund.
I have now posted out the right skirt she ordered as she still wanted it.. I've not responded to ebay as no return needed and no refund, but i have been messaging the buyer. i don't want the wrong skirt back, asked her to put it in a charity bag, so no return needed and no refund needed. I messaged the buyer to close the case several times after posting the right skirt out. The case still remains open. I don't need ebay to step in on the 8th as its now resolved, but I cant close the case.
Help!
tommystrezures
Mentor1 month agoYOu wont as the seller be able to close the case. Only the buyer can, and I suspect they will keep it open until the correct item arrives.
You should have refunded them in full first then let them re purchase the correct item.