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Unused simple delivery non refundable - seller beware
Buyer makes a purchase, ebay sells me a delivery label. In the meantime, the buyer has requested a cancellation. I oblige and make a refund. Ebay will not refund the unused delivery label however, which I paid for. As a result payment balance is negative and payouts are on hold.
Offering free delivery now comes with this risk, it would appear.
Ebay is a constantly changing maze of pitfalls.
Automated "A.I" help seems deliberately dumb and unhelpful...something went wrong, it repeats.
7 comments
grma6375_kisi6l2
OP7 months agoI have been doing this for well over 20 years, on & off. Just lately it's required to "un-learn" a great deal of experience. The changes are not subtly introduced with adequate and clear guidance, but arbitrarily imposed. Sellers now need to learn how to circumvent the simple delivery system as it sometimes fails in certain situations. I would suggest not offering free postage to buyers until you can familiarise yourself with SD and ways of avoiding it when necessary.
grma6375_kisi6l2
OP7 months agoThe sale cancellation and refund was done on the same day, as was the attempt to be refunded for the unusable label. Had the buyer paid for delivery I suspect he would have been refunded. It's only a small amount but the negative balance has caused payouts to be on hold. This simple delivery setup needs correcting. Years of experience and learning about various couriers has been torn up by ebay and replaced with a haphazard and half baked system being forced onto sellers.
grma6375_kisi6l2
OP7 months agoThis is the response when I attempted a cancellation
tressygirl
Mentor7 months agoAre you out of time perhaps to cancel?
It has to be cancelled within 14 days of the item selling.
@grma6375_kisi6l2
papso22
Mentor7 months agoI think you have to claim a refund on a specific form, it's not done by cancelling, as your screenshot shows.
Your sale was also more than 14 days ago, the time within which you have to claim the refund.
john1297576
Mentor7 months ago“Ebay will not refund the unused delivery label”
Have you tried cancelling the label?
grma6375_kisi6l2
OP7 months agoIndeed I did try that and it simply isnt an option.