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Unhappy with ebay policy
Does anyone know how to raise a formal complaint with eBay?
I have a complete farce of a situation and call centre "supervisors" telling me it is not possible to escalate a complaint past the level of the AI complaint form!
I have had two centre staff disconnect calls to me this morning when pressed with awkward questions they couldn't answer.
I find it hard to believe a company could operate legally without a complaints procedure in place?
Can anyone advise please as only other thing I can think of is to contact regulatory bodies?
2 comments
*vyolla*
Mentor11 months agoCan you give us some details of your complaint, then we may be able to point you in the right direction.
Is it to do with seller funds being held?
red_magpie
Mentor11 months agoI find it hard to believe a company could operate legally without a complaints procedure in place?
Businesses are not required by law to have a complaints procedure, and eBay doen't have one. You can write to their head office address in the user agreement.
As for regulatory bodies, eBay's handling of payments is regulated by the Financial Conduct Authority, but eBay has structured it's business in such a way that its money back guarantee is unregulated. There is no right of appeal to any independent authority.
p.s. for the sake of completeness, I should mention that eBay DOES theoretically have a complaints procedure, but it isn't published and as an eBay rep. told us a few years ago "it cannot be used for appeals of suspensions, restrictions, eBay cases or a lot of other things." In other words, it can't be used for the very things that users most want to complain about!