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Unhappy with authentication return
Not happy with authentication returns
I’m really disappointed with this service I have purchased a coat and tried it on it wasn’t the fit I anticipated so returned via the authentication service, it’s now being sent back as it’s not in the same condition!
Absolutely incredible, I didn’t even zip it up!
Not sure what I can do , the purchase is over £300 so not a cheap purchase.
6 comments
papso22
Mentor1 month agoWhat reason did you use for the return?
What exactly did the authentication team say to you?
palu5409
OP1 month agoHi thanks for replying , it was the sizing , they said that it wasn’t in the same condition as how they saw it recently.
I literally put it on and didn’t even use the zip .
papso22
Mentor1 month agoDid you use the reason 'does not fit'?
palu5409
OP1 month agoYes , but whatever reason I would have put , the outcome with authentication would have been the same ,
red_magpie
Mentor1 month ago · EditedI suspect that as so often eBay's computer has given the incorrect reason.
If you said that this item "didn't fit" this would automatically disqualify it from eBay's money back guarantee. eBay treats items that don't fit as buyer remorse. This will be why your return was not accepted,
If the item was labelled as a different size than the item description this would have qualified a refund. But if this was the case I imagine the authenticator would have picked this up when inspecting it.
palu5409
OP1 month agoThank you , so I guess all I can do is try and sell it ?