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Unfair Negative Feedback due to Buyer Misunderstanding Listing Options
Hi everyone, a buyer left negative feedback claiming they received a 2-pack instead of 4-pack. However, the buyer explicitly selected the 2-pack variation at checkout. They only looked at the cover picture and ignored the title/description.
Since the automated removal system was unavailable, what is the best way to get eBay support to review the variation selection and remove this unfair feedback under policy? Any advice would be appreciated!
1 comment
john1297576
Mentor1 week agoBest way as i doubt ebay would be much help, would be to tactfully explain to buyer that they misunderstood and send a Feedback Revision request.
No guarantee it will work, but if not again leave follow up feedback explaining buyers mistake.