Unfair, eBay refunding buyer | Member To Member Support

ddjcrafts · 2026-04-29T12:31:58.402000Z

I sold one of my personalised hearts which was lost in the post.The buyer messaged me about this & I arranged to send out a replacement but then they opened up a case with eBay before the replacement arrived!!After a couple of days eBay refunded her, so she got a free item which has now cost me 2 lots of postage & the cost of two of my items.How is this ok ?Feel like I’ve been scammed

Discussions

Unfair, eBay refunding buyer | Member To Member Support | eBay UK