Unfair decision in favour of seller | Member To Member Support

putney786 · 2026-05-28T16:53:40.749000Z

Can anyone help please. Ebay are totally unhelpful.Case 1. Bought an item and the changed mind before delivery. Seller agreed to take it back for a refund. When it was delivered we asked for item to be returned to seller and courier took it back. We had requested a return though ebay royal mail and they sent a bar code but didnt use this. Seller got the item back and I said he could keep return post cost and refund the balance. ebay have said you cant have a refund as you didnt use the royal mail return. so buyer cancelled order, seller agreed and buyer sent the item back which seller received and ebay said no refund due because we didnt use royal mail which strikes me a ridiculous and unacceptable.Case 2. Item was bought on live and bundled. item arrived broken and asked for refund. seller agreed. but couldnt identify the single damaged item . ebay for some reason found in favour of the seller because i could give them an item number. again ebay hide behind the processes and refuse to look at the details and emails in the system. totally totally unhelpful attitude by ebay. HELP PLEASE

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Unfair decision in favour of seller | Member To Member Support | eBay UK