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Unexpected Item Delivery: What Should I Do?
Summary: josco-1030 shared their experience of shipping an item where the buyer received a different product than what was sent. They are seeking advice on how to resolve the issue, asking whether they should involve the shipping service or consider other approaches. They are requesting insights or suggestions from others who might have faced similar situations.
Hello everyone,
I recently sold an item, but the buyer received something completely different from what I sent. I've confirmed that the parcel they received does not match what I shipped. I'm feeling quite frustrated and confused about what steps to take next.
Has anyone experienced a similar situation before? How did you resolve it? Do you think I should involve the shipping service, or is there another approach I should consider? Any advice or insights would be greatly appreciated!
Looking forward to hearing your thoughts and suggestions.
tobiasd4
Mentor2 weeks agoBuyer opens item not as described case, you issue returns label & refund in full on return.
It is then up to you to resolve with carrier.
If you ignore or refuse case, ebay will force refund & buyer keeps item.
I know it may not be your or buyers fault, but ebay MBG guarantees buyer a refund.