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Unexpected Charges and Account Suspension: Navigating eBay's Customer Support
Summary: myalmadm_0 shared a difficult experience with eBay, where a payment supposedly failed but later appeared on their credit card statement, and their account was suspended. They sought advice from others in the community, receiving suggestions to open a case on eBay for items not received and escalate if necessary. myalmadm_0 clarified that there was no order placed, as the payment had failed. Other participants recommended contacting the card company and using the US eBay site to resolve the issue.
Many of us rely on platforms like eBay for our purchases, but occasionally we encounter unexpected issues. Here's a situation that some community members might relate to: After a purchase attempt on eBay failed due to a payment error, I was surprised to find the charge on my credit card statement later. To make matters worse, my eBay account was subsequently suspended.
Have any of you experienced something similar on eBay or any other online marketplace? How did you resolve the issue, and what advice can you share for navigating these platforms' customer support? Let's discuss different approaches, potential pitfalls, and tricks that might help others facing similar dilemmas.
fargvs
Mentor1 week agoWith USA Registration, unlikely that the UK site can assist further --- For further advice and suggestions on this issue login to --- https://community.ebay.com
tobiasd4
Mentor1 week agoYou are in USA, so need to log out of UK site and back into ebay.com to sort.
myalmadm_0
OP1 week agoif I logout from eBay UK website, and login to US website, this community discussion disappear
john1297576
Mentor1 week agoHave you contacted your card company, as the funds cannot just disappear, someone probably ebay must have them, if not the seller.
myalmadm_0
OP1 week agoyes ebay charged the card, payment authorization ended with failed payment message, so I leaved with no doubt that my card would not be charged, but after time I found the charge in the bank statement
*vyolla*
Mentor1 week agoDid you receive your order?
myalmadm_0
OP1 week agono, I didn't receive it
please check these screenshots
https://prnt.sc/__AFKllv0wgj
https://prnt.sc/EzEINf5uHoQ2
https://prnt.sc/deKr1y2i1FCr
tressygirl
Mentor1 week agoIf you haven't received your orders then after logging into your correct site , www.ebay.com open a case, one for each non received item, for item not received.
Proceed this way:
Go to the right of each item purchased, and from More Actions select.... I Have Not Received My Item.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
@myalmadm_0
myalmadm_0
OP1 week agothere is no purchase, at the end of the order process during C.Card processing a message appeared that the payment failed, so I totally closed the screen, latest I was previewing my bank statement I found that eBay really charged me 330$, I am sure that when eBay checks their statement they will find the charge for no order
tressygirl
Mentor6 days agoYou do need Customer Services to look into your account , as we cannot do that, being members like yourself.
As advised log out of this UK site, log into www.ebay.com then contact Customer Services here:
Contact eBay Customer Services this way, through their help pages.
https://www.ebay.com/help/home
Lines are open between 5 a.m. and 9 p.m. Pacific Time
If you wish to find the community there, this is the link:
https://community.ebay.com/
@myalmadm_0