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Unable to update return dispatch
Summary: m.dickin186 is experiencing issues updating a return as dispatched on a platform, encountering a loop when trying to input courier and tracking details. They are concerned about a policy violation affecting their refund request and have struggled to get help from support. tommystrezures suggests checking if the provided courier label from Evri (formerly Hermes) was used and recommends attempting to contact customer support via a specific link that works on mobile.
I've been trying to update my return as dispatched but after I input the courier & tracking number it just takes me straight back to the page before with no change.
It says I have until tomorrow to send so I'm not sure what to do if I can't update anything.
Is there something I can do to sort this so my refund request won't be cancelled?
Is the 'policy violation' anything to do with me not being able to update the return?
I have tried getting in contact with someone about this but I've had zero luck & the AI chat is useless.
Thank you in advance
tommystrezures
Mentor3 weeks agoHave you used the label ebay provided with Evri ( I note they can't get the company name right using the old one Hermes)
You could try contacting CS on this link: https://www.ebay.co.uk/help/eua?id=5190
However for some odd reason it only works on your phone.