Unable to mark item as posted

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The automatic label system wouldn’t print the label stating the address was invalid. So after checking with the buyer, I posted it at the post office. My account won’t let me mark the item as posted and now saying it’s overdue.

0live0il71

1870 View listings

Posted 9 months ago·Last reply 9 months ago

1 comment

tressygirl

Mentor9 months ago

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Update and add your new tracking details as below, showing it has been posted. Best to use a laptop /PC for this, not the app or mobile browser, Chrome seems to work well, too.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@0live0il71