Hi Can anyone please help. Buyer just messaged and said the item arrived damaged. I explained I'll issue a full refund. The item was £19.09 with all costs. Yet when I'm trying to issue the refund, I can only put £15 in which is the price the buyer paid for the actual listing without postage added. Totally confused

Brilliant! Thanks so much for replying! I'll let the buyer know. Thanks again! 🙂