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unable to identify a registered business seller (dangerous goods)
A seller has sold me dangerous goods. The goods were notified to me by Ebay after the sale and confirmed as dangerous with an European Commision notice. the items are now withdrawn with ebay note " withdrawn for policy violation" . . . So definately dodgy goods ! I sent all these details to the seller asking for ' resolve'
Contacting the seller resulted in evasive and downright lies regarding the issue. No resolve, no refunds, no help.
Ebay agent online was not able to forward seller details ( so I can sue in small claims court) or 'enforce ' a refund as sale was more than 30 days ago. GIVEN the seller is a registered business - I am advised their address should be " 1-click way" . Damned if i can find it . All clicks lead to shop front and never to an address beyond " China" - as much as I'd love to take the entirety of China to court I think this would be unreasonable. (item no 356877060314 - if that helps?)
SO - did I miss a magical click somewhere - what IS the identifiable company address of a seller - anyone ??
papso22
Mentor10 months agoThe seller may well be operating from China and using a UK distribution centre.
They would not have a UK address, or company, so taking any action would be extremely hard.
red_magpie
Mentor10 months agoA seller has sold me dangerous goods.
This is not uncommon. Buying on eBay isn't like buying from the shops. eBay even warns buyers in the user agreement that that they do not guarantee the quality of items sold here, that they will be safe, legal (or even exist) or that descriptions will be truthful or accurate. eBay is a jungle.
These risks are particularly high when buying items from abroad - especially China, where items often don't comply with UK safety standards.
As for your seller's registered business address (in China) you can find this by scrolling down in any of their listings to "seller contact information".
Your seller has a UK distribution base in Northampton, but bringing legal proceedings is likely to be pointless if they have no legal entityin the UK. Take legal advice if considering this.
If you say they are selling dangerous items you could still report this to the Trading Standards office for Northampton. Even if they have no power of prosecution, TSOs may still have power of entry , inspection and in some cases seizure of hazardous materials. As an enforcing authority they can also contact eBay for information.