Unable to get a refund due to time lapsed waiting | Member To Member Support

pj_burrows · 2026-06-17T17:39:01.527792Z

I ordered a Vinyl Floor & Tile Repair Kit Free Fast Delivery in February 2026. It was marked as shipped, but it did not arrive. When I queried this, the seller accepted this fact ,stating that it was lost in transit and offered me a choice:either wait until the item came back into stock....or get a refund. I wanted the item, so I chose to wait. Nothing happened for months. So I contacted the seller again to say I wanted a refund after all. I got no response to that message, or to a follow up chaser. When I try to report the item to EBay as not having arrived it no longer appears as a "recent" enough order to register my complaint/requested refund. I am stuck with useless AI options, so what do I do?

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Unable to get a refund due to time lapsed waiting | Member To Member Support | eBay UK