unable to generate prepaid labels/unable to deliver bought item due to postal issues | Member To Member Support

antuk-5056 · 2026-07-08T11:34:12.190064Z

My item has been bought (singing karoke machine) on the 2nd of July and i have been advised the buyer has purchased the prepaid label.I am not very experienced on ebay selling and struggling on procedures for delivery to the buyer which is now overdue. I have clicked repeatedly on 'get prepaid label' but keep getting same message - unable to generate label due to incorrect zip/post code which I have since amended but keep getting same message. on the other hand it also says the courier will come with label.Can anyone advice on how to proceed?

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unable to generate prepaid labels/unable to deliver bought item due to postal issues | Member To Member Support | eBay UK