Unable to alter tracking info different courier | Member To Member Support

welder442 · 2026-03-27T18:47:32.736000Z

Hi all My issue is as followers aside from going around in circles with Ai.A few days back I sold 2 items, they paid and I promptly set about obtaining/getting them collected from me via royal mail, and sent to the buyers.When royal mail arrived to collect they had no labels which I thought I had paid for on line as well as collection fees.Because I didn't, trust letting them go without labels I told the driver I will leave it and use UPS.UPS came that same afternoon and i paid more than twice the original postage just to get them there recorded signed for and fast.So, happy to say both buyers received their parcels today (27/03/2026) item 397725066137 and 397726693222 In chat both seem happy, One has also left feedback but the status of both parcels remain the same.. as if they were never posted because I couldn't and cant change the tracking/courier info.One buyer while in chat said he doesn't see an option to mark it as received, I followed instructions from the moment I decided to change couriers but there is no option in the drop down to edit.I'm just asking where do I stand and what to do if eBay doesn't know they have been successfully delivered? thanks.

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Unable to alter tracking info different courier | Member To Member Support | eBay UK