Unable to add tracking - "It's not you it's us" | Member To Member Support

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Unable to add tracking - "It's not you it's us"

I sold an item on Friday and posted it using Royal Mail Special Delivery on Saturday morning. I have tried to add tracking several times over the weekend and it constantly says "It's not you. It's us. Our server is down and we’ll have things back to normal soon.". This seems unlilkely for the entire weekend and I was hoping to contact suppport to have them add the tracking but it pointed me to this community. I have messaged the buyer with the tracking ID.

Any suggestions?

Thanks

eldn

154 View listings

Posted 5 months ago·Last reply 5 months ago

1 comment

**peaseblossom**

Mentor5 months ago

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Assuming you're a private seller ebay have removed the option to change tracking number when you don't use their Simple Delivery. If necessary you would be able to add the new number to an "Item not received" case if one was opened. Payment may be held for 14 days.