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Unable to access info to return item which no longer appears in purchase or return information
Summary: dolphintuna is facing an issue with returning a product. They've initiated the return and paid for postage, but encounter an error when clicking the provided link to access return details. The product no longer appears in their purchase or return information, preventing contact with the seller. They're seeking advice from others who might have experienced a similar problem.
Hi
I am experiencing problems with returning a product.
I have issued a return for a product I purchased.
This appears to have gone through and I have paid the postage.
I have received an email which confirms the return has started with a link to the details (presumably a QR code to take to the post office). However, when I click on the link it states:
Something went wrong
It's not you, it's us. Please go back and try again.It's not you, it's us. Please go back and try again.
I have tried multiple times and cant get through. Furthermore, when I go to my main menu the item no longer appears in my purchases or my returns.
There appears to no longer be any way for me to return the item. And since the item no longer appears in my details I cannot contact the seller.
Has anyone else experienced this issue?
Many thanks
