Unable to access any details on eBay, buy, watch, scroll etc….

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Summary: crystalfountain raised an issue about being unable to access any features on eBay, including buying, watching, and scrolling. marco@ebay responded, but there is no detail on the content of the messages exchanged. The discussion indicates ongoing communication between the two participants, suggesting that they might be troubleshooting the problem together.

For the last four days I’ve been unable to use eBay on my iPad. I’ve tried different browsers, emptied the cache and history, but still unable to do anything on the eBay site via my tablet. All the tablet’s settings are okay.

I don’t have the eBay app because the iPad is too old to use it, so it won’t download.

I can search for items on eBay, but then can’t access their details or scroll through photos, I can’t add anything to the Watch list, or add to basket or buy anything. The whole function panel is surrounded in a blue outline which wasn’t there before under normal operation.

I have no outstanding payments as I always pay immediately. I can use eBay normally from a computer, but that is very inconvenient for me.

Has anyone else encountered this problem, or have any ideas what I might try next? Thanks.

crystalfountain

680 View listings

Posted 4 months ago·Last reply 4 months ago

3 comments

marco@ebay

Admin4 months ago

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Hi @crystalfountain, thanks for your post.

I have an iPad myself, and I've just tried using eBay from the browser (both Safari and Chrome) and it seems to be working ok. Since you're mentioning that your device is too old to support the app, I am suspecting that it might not support certain features from the browser either. However, you can try clearing the caches and cookies of the browser, or even trying a different browser to see if it helps, but it might be a case of the iPad being unable to support certain features of our site.

Thank you,

Marco

crystalfountain

OP4 months ago

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Hi Marco

Thanks for your reply.

I’ve been shopping on eBay with this particular tablet for the last seven years, so it’s puzzling that suddenly it won’t work, unless eBay has made recent updates that my iPad can’t process anymore.

I’ve tried four different browsers, cleared the cache and history, checked settings etc. to no avail.

However, eBay is accessible using my husband’s new iPad and from my computer.

Perhaps eBay has been updated recently beyond my old iPad’s capabilities. Seem like I may have to have a new iPad for my birthday in a couple of months 😀

Thanks again for your response.

marco@ebay

Admin4 months ago

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Thanks for your reply, @crystalfountain.

Yes, I know what you mean. However, most things these days keep updating and we have to find a way to keep up. Good news is that now you have the perfect excuse to get yourself a brand new iPad in case you were looking to buy one, I'm still trying to find a excuse to get myself a new one. 😂

Have a nice weekend,

Marco