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UK Seller Giving me China Address to Return the Item.
Hi, I have bought a Bicycle from a seller, But Bicycle is Small for me, I applied to return the item and refund. The seller Shipped the Product within UK, But when i open Return Request, Seller gave me Address of China to return the item to china on my Expenses. What i have to do Now, I can't send the item to China.
12 comments
fargvs
Mentor2 months agohttps://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#excluded-items
https://www.ebay.co.uk/help/buying/returns-refunds/returns-refunds?id=4008
smartchoiceuk_162
OP2 months agoI have opened case, Seller auto accepted the refund request, But asking return the Product to china, Buy own label and ship product to china. Seller shipped item from within UK, delivered in UK.
smartchoiceuk_162
OP2 months agosmartchoiceuk_162
OP2 months agotobiasd4
Mentor2 months agoClick ebay help find item and click open a return.
Cases are automated.
tobiasd4
Mentor2 months agoClick ebay help, top right of page.
smartchoiceuk_162
OP2 months agoI have tried but don't know the next Process
smartchoiceuk_162
OP2 months agoCan you please Help me out
tressygirl
Mentor2 months agoI've gone through exactly the same by purchasing an item in error, my bad I didn't check the seller's registration from a Chinese seller.
Couple of things here. Check the item's location if it states a UK location, then don't be fobbed off that it goes back to China, it doesn't it goes back to the UK location, send the seller a polite message to send asap the appropirate postage label for the UK, for the return of their item. This is important, because I feel you'll need to contact Customer Services like I had to later.
I too was asked for my PayPal details, umm no again, send a polite message this is not in eBay rules, it's not needed, ask again for a label they need to pay for.
I waited over 6 days and the option to escalate did not appear. I had no label, and no refund, and no escalation option !
I'm thinking if a seller sends a Chinese address for some reason it fools the system thinking a label is sent and the option to escalate does not appear.
I contacted CS they viewed the case, viewed all the messages, and refunded me and closed the case telling me I could keep the item, I kindly informed them the item's new home is my bin.
Disappointingly I received a discretionary refund, meaning eBay repaid me, and they told me the seller gets to keep my money too! The seller after all was selling in their thousands.
You may well experience the above certainly seems to be heading that way , in which case you may well need Customer Services later.
Contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@smartchoiceuk_162
tobiasd4
Mentor2 months agoIf listing said posted from UK that is where you return it to.
As it is a change of mind, you pay return tracked postage.
Escalate case to ebay and explain you need UK address.
smartchoiceuk_162
OP2 months agoHow i Can open Case with Ebay. for this Issue.
tommystrezures
Mentor2 months agoIf you have a case already open then you may need to contact CS to sort it out that the item is returned to a UK address. Point out that the item shows shipped from UK and that therefore you need to return it to a UK address. As it currently stands your seller is pulling a fast one.