Two Parcels lost in transit and trying to contact Ebay is problematic at best | Member To Member Support

wjmorris28 · 2026-01-22T11:29:49.067000Z

Two recent purchases have gone missing with their respective couriers..German purchase using UPS, lost in their system from 15th January and UPS will not mark the parcel lost despite agreeing its probably lost in an email chasing them. Seller appears lethargic and no tangible response about chasing UPS. Ebay keep pushing back the delivery date assessment thereby, not allowing me to mark the package as not received. Second parcel is domestic UK supplied and courier is tracked Royal Mail..Parcel should have been delivered on the 17th January and last tracking note shows its at a regional hub but 5 days later, no movement. Postman has checked local delivery office and contacted regional hub and was told it's probably lost. Again, Ebay keep pushing back delivery date assessment not enabling me to initiate the money back guarantee. There is no way to contact Ebay over this, their systems lock you down? Has anyone an email address / telephone number to contact Ebay as I am over £600 out of pocket with no goods and going around in circles...

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Two Parcels lost in transit and trying to contact Ebay is problematic at best | Member To Member Support | eBay UK