Hi, I recently bought an item which was not as described when received. I raised a return request on this basis and ebay contacted me, saying the seller had told them he has provided me with a method to return the item and that I should now proceed to add tracking info for the return.Problem is, the seller has not contacted me with any return method. I have sent him multiple messages which he is ignoring and so now I'm stuck. Ebay won't allow me to request them to "step in and...

In that case, contact eBay and let them know that the seller has not done this, and is not responding to your messages. I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back: https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Trying to return an item which was not as described, but seller not responding to messages | Member To Member Support

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Trying to return an item which was not as described, but seller not responding to messages | Member To Member Support | eBay UK