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Trying to return an item which was not as described, but seller not responding to messages
Hi, I recently bought an item which was not as described when received. I raised a return request on this basis and ebay contacted me, saying the seller had told them he has provided me with a method to return the item and that I should now proceed to add tracking info for the return.
Problem is, the seller has not contacted me with any return method. I have sent him multiple messages which he is ignoring and so now I'm stuck. Ebay won't allow me to request them to "step in and help" because, according to their system, there is an action with me (to return the item in line with the info from the seller). Every avenue I try on the ebay help menus always leads me back to the same point - that there is an action with me, because they think the seller has provided the method.
I'm at a loss how to resolve this. Can anyone suggest how to get through to ebay and say I am not able to complete my action as the seller is clearly just ignoring me to run the clock down on the return request?
Thank you
*vyolla*
Mentor10 months agoIn that case, contact eBay and let them know that the seller has not done this, and is not responding to your messages.
I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
daniel_lucas
OP10 months agoThank you - that was really helpful. Just spoken to ebay and they have initiated a 5 day process to require the seller to respond, after which they will refund me regardless of whether the item has been returned.
Much appreciated 🙂
*guinevere*
Mentor10 months agoWas your seller in China or elsewhere overseas?
daniel_lucas
OP10 months agoNot in this case, it's the UK. I have now managed to speak to ebay. Thanks for your response.
*vyolla*
Mentor10 months agoDid they mention a returns label or just that 'he has provided me with a method to return the item'?
Is it a heavy or bulky item?
daniel_lucas
OP10 months agoHi, the return notification from ebay just said "The seller let us know that they provided a way for you to return the item. If that's not the case, contact the seller."
I then contacted the seller, repeatedly, but with no response.