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trying to get a refund for an item
Summary: meegnikki expressed frustration with eBay's customer service, noting a significant decline in quality over the past months. They began a refund request nearly two weeks ago, but have been unable to get a refund despite the seller having the item back for over a week and not responding to communications. They are frustrated with eBay's AI, which prevents them from contacting a human representative, and are seeking advice on speaking to a real person. papso22 suggested checking if there is an option to escalate the case within eBay's system.
I dont know how ebay went from having the best customer service i have used to the absolute worst in a matter of months
I started a refund request nearly 2 weeks ago for an item. the seller has the item back and has it for over a week but has not started the refund.
I have contacted the seller and they have not been back in touch
I want to speak to an actual human being either over the internet chat or over the phone but the stupid new ebay ai that that they have installed keeps telling me that i can not speak to a human.
what is the point of this whole ai rubbish if it doesnt actually help?
how can i actually speak to a real person?
papso22
Mentor3 months agoIs there not a option to escalate the case to ebay?