Truly had enoughg of the poor customer service | Member To Member Support

ajsdisc11 · 2025-12-20T18:38:30.146000Z

I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get through to customer service (a task in itself) and they refunded 2 items but not the 3rd?!?!?!?!Today is the 20th December, asked for a call back and told they cant refund?!?!?! Why not? They have refunded 2 of the items in the package. I checked the track and trace:Wednesday 10 December 202514:48Unable to deliver - Stop and ReturnDundee West DO10:49Item to be returned to senderSo why would you not refund this?In reality the seller should have refunded, but my guess is they took the hump because of the deserved negative feedback. This is one of the main reasons I now buy elsewhere. Why do we get forced to pay buyer protection and receive no protection? What a total rip off. Ebay make millions off us every year and fail to deliver anything close to the standards that we should get.Ebay has certainly vastly improved over the last 25 years but they are still way short of the mark on customer service. I fear its time to close the account and use alternative options!

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Truly had enoughg of the poor customer service | Member To Member Support | eBay UK