Trouble Updating Tracking Number from Simple Delivery Services

Locked

Discussion interactions are currently paused.

Hello eBay Community,
I’m reaching out because I’m experiencing an issue with updating tracking numbers for orders shipped using Simple Delivery Services. As a seller, I need to provide buyers with the correct tracking information, but I’m unable to find the option to update or replace the tracking number once the order is marked as shipped.
This has become a problem since the tracking number provided initially is no longer valid, and I need to enter the new one from Simple Delivery Services. Unfortunately, the system doesn’t seem to give me a way to edit or update it.
Has anyone else faced this issue recently? Is there a workaround or an official update from eBay on how sellers can manage tracking numbers in this situation?
Any guidance or shared experiences would be greatly appreciated.
Thank you,

ukpearls

453 View listings

Posted 10 months ago·Last reply 10 months ago

2 comments

61stephenuk

Mentor10 months ago

View listings

Simple delivery is mandatory for private sellers but if you were correctly registered as a business seller you wouldn't need to use it.

Private accounts are for people selling their own unwanted items not multiples of new ones bought to resell.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

tressygirl

Mentor10 months ago

View listings

If you are not using Simple Delivery labels but paying and using over the Post Office counter labels,

you can manually update the tracking, and use a laptop / PC for this. Chrome works well too.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@ukpearls