Top-rated Seller but showing Ineligible for Advertising – Technical Issue | Member To Member Support

minsu-ltd · 2026-04-07T09:25:54.672000Z

Hi everyone,I'm hoping someone can help or that an eBay staff member can escalate this.My account (minsu-ltd) is a Top-rated Seller with the following metrics:Transaction Defect Rate: 0.00%Cases Closed Without Seller Resolution: 0.00%Late Delivery Rate: 1.11%Active Listings: 276Listing Impressions: 1,057,748Despite meeting all stated eligibility requirements, my Advertising Dashboard (ebay.co.uk/sh/ads/dashboard/ineligible) is showing me as ineligible for eBay Advertising solutions including Promoted Listings.This appears to be a system error as my Seller Hub clearly confirms Top-rated Seller status both currently and in the next evaluation. I have screenshots of both pages as proof.Has anyone experienced this? And can an eBay team member please look into this and escalate to the technical team?Thank youTwo tips before you post:Attach the screenshot of your seller hub showing Top-rated status — you're allowed 1 attachmentDo NOT include your full name or any personal info — the forum warning at the top flags this

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Top-rated Seller but showing Ineligible for Advertising – Technical Issue | Member To Member Support | eBay UK