Toilet roll holder received is a poor substandard item | Member To Member Support

braveheartclinton · 2025-12-17T17:08:51.418000Z

I purchased a new white toilet roll holder for my refurbished bathroom. When the item arrived it was of real poor quality so I contacted the seller. He requested photographic evidence, which I sent to him. I asked for a new replacement roll holder or a full refund. He offered me a partial refund which I will not accept and given that he has ignored my last message to him, I have messaged him again to say that a replacement item is no longer an option and I want a full refund. I only chose to purchase from him as his feedback was over 99%, so I assumed rightly or wrongly that I would receive the item as advertised. Would I be unreasonable to provide poor feedback and tell potential customers not to purchase from him because of my experience. Ages ago the resolution centre would look at the history appertaining to the issue and resolve but you cant speak to anyone directly. It didnt cost a fortune but sheer principle that if he does this to several customers then he completely gets away with it. Any feedback would be appreciated.

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Toilet roll holder received is a poor substandard item | Member To Member Support | eBay UK