Three defects for a single transaction | Member To Member Support

paddwood · 2026-06-27T10:34:30.618780Z

Hey all. Why do Ebay do these sort of things?I sent a package to Chile. I now know that they're having terrible delays with their post of up to 3 months - I've since added Chile to my exclusion list.Anyway, the buyer bought 3 items, paid for in one transaction, all sent in one packing woth shipping combined.Item never arrived, so buyer opened a case without contacting me first. After researching Chile's delivery service I advised that their postal service was suffering these severe delays, asked him to wait a few more days and to contact his local delivery office to see if they could locate the package.The community advice was to allow Ebay's process to take its course as if I instigated a refund and the item was later delivered, I'd need to rely on Ebay's goodwill to get my money back. As Chile was suffering delays, I was hopeful that it would turn up.Case was closed and refund issued. That doesn't bother me as I can claim this back from Royal Mail.What does bother me is that Ebay have recorded this as 3 separate defects, counting it as 3 separate transactions rather than 1. As I don't sell much overseas, this makes my defect percentage look awful for global sales and I've got the inevitable threats of account restrictions. Ebay CS are either think or deliberately obtuse, telling me to appeal the defect, but there's no function for this type of appeal, only an appeal on the refund. This is the only defect on my whole account.Any advice?

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Three defects for a single transaction | Member To Member Support | eBay UK