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"This item has a policy violation" and "Simple Delivery"
I re-listed 3 items, and each of them was rejected with:
"This listing has a policy violation. It's hidden until you can fix it",
apparently because of trying to sell them outside of eBay.
1. These items have been listed / renewed since November 2020, and have never had this treatment before. There is nothing in the Title or Description, explicit or implicit, that suggests I am trying to sell outside - certainly no URL links; AI has found some combination of words that it has mis-interpreted.
2. The only reason I re-listed them was because the postage was wrong. It USED to be correct, before "Simple Delivery" came along. It seems that eBay automatically changed the postage - with my large posters (c. 90 x 60 cm) being automatically re-defined as "Large envelope", when in fact they should be (and used to be) "Medium parcel".
I submitted an Appeal on them on 27-Oct, and it's now 01-Nov.
Is there any way I can 'chase them up'? talk to a person with 'real-life' intelligence?
Any suggesions would be appreciated, please!
Thanks.
Derek
tressygirl
Mentor11 months agoContact Customer Services, but I strongly recommend only speaking to Dublin, and their ' live agents' appear usually at 9 a.m. on weekends and 10 a.m. on weekdays.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
As said, I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@*anntique*
*anntique*
OP11 months agoThat's brillliant, thank you !
*anntique*
OP11 months agoI managed to get through, and in fact managed to resolve the problem.
In my Description I quoted some text from the poster in question, including the website of the relevant Tourist Board - which was quite reasonably perceived as being a potential violation.
So thank you once again - I very much appreciate your advice!
Derek