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Theft from a doorstep
Summary: bagnallv-uk reported a purchase being stolen from their porch, citing this as a common fraud tactic. They missed a checkbox for signature delivery due to dyslexia, leading to a loss of the item and £669. Despite contacting customer service, they have yet to receive a response and plan to report the theft to the police. *vyolla* advised sending legal complaints to eBay's head office, while expressing skepticism about a resolution. The discussion also touched on perceived discrimination against disabled people by having unclear rules.
The buyer had their purchase "stolen" from their porch. I hadn't seen the tiny tick box for signature delivery and as it was £669 the seller was refunded and I am now down a saddle and £669.
This is a apparently a common fraud tactic.
I am dyslexic and honestly didn't see the tick box or know it would have left me unprotected.
I have appealled and written to customer service with no reply in over a week.
I believe this is theft and will report it to the police. I would also like to make a formal complaint. But I can't seem to find out how to do this.
Thank you for your help.
*vyolla*
Mentor1 month agoAll legal notices and complaints can be sent to eBay's head office address shown on the first page of their user agreement.
To be honest, I can't see you getting anywhere with this though.
bagnallv-uk
OP1 month agoThanks I will try that.
It's definitely the last interaction I will have with eBay. So discriminatory.
*vyolla*
Mentor1 month agoI wouldn't say that eBay is discriminatory, the rules apply to everyone, but I do think that something of that value is better off being sold on a platform where you can accept cash on collection.
bagnallv-uk
OP1 month agoHmm I think having a rule that is difficult to follow for disabled people is discrimination. But hey that's just my opinion.
*vyolla*
Mentor1 month agoIt could be claimed that every single policy and rule on any online selling site is difficult to follow for some users. That's why all sites require confirmation that the T&Cs have been read and understood.
However, something that's been bugging me - I thought that an eBay Simple Delivery label covered the seller up to £750 and didn't require a signature. If a seller uses their own postage method (and you can still buy a label from eBay, just not a Simple Delivery one) then a signature is required for an item that sold for over £450. Presumably this isn't a Simple Delivery label then? I think, in these circumstances, I'd file a Police report on their online site and would go after the courier, particularly if there's a photo of the package just being left in an open porch.