the tracking number given to me is wrong

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I sent a item since 21 of January through Royal Mail and the tracking number that was giving is not working , and the customer have not received the item till date. I called Royal mail customer service to report the issue, they said i should declare the item missing and the customer have open a request for refund . what can i do ?

ruokereke-0

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Posted 6 months ago·Last reply 6 months ago

3 comments

john1297576

Mentor6 months ago

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If buyer has opened a not received case, lost in post, then in theory ebay deals with refund, not you.

If you have to refund, then you claim on Royal Mail, using your proof of postage (showing the tracking) to support the claim.

ruokereke-0

OP6 months ago

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Should I refund the customer, to avoid it affecting my store, or I should
hold on? What should I do next

**peaseblossom**

Mentor6 months ago

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Ask the buyer to open a "not received" case. If you used Simple Delivery ebay will issue the refund and you keep the payment. It won't affect your account.