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The process when making an offer
Summary: drag0nfly-uk raised concerns about needing to provide payment details when making an offer on a platform. They questioned why this process changed from the previous system where payment details were only required after an offer was accepted. papso22 explained that the immediate payment option helps prevent non-payment issues. drag0nfly-uk expressed dissatisfaction, citing GDPR concerns and a lack of support for Apple Pay. They also suggested potential sanctions like account suspension for non-payment. tommystrezures reiterated that instant payment was introduced to address non-payer issues.
When making an offer, why can I not do this unless I hand over the details of my credit card or my PayPal.
It used to be
Make an offer
If buyer accepts, make the payment
I’m not prepared to just hand over my credit card details -
1 why has this simple process changed?
2 Where is the GDPR? (ie only collecting the data which is absolutely necessary. If the offer is rejected, then data has been gathered unnecessarily.
3 why can’t I use Apple Pay?
Thanks
tommystrezures
Mentor2 weeks agoThat’s the thing it want hence why eBay bought in system for instant payment. Not all sellers use this functionality but obviously in this case the seller has that facility turned on.
drag0nfly-uk
OP2 weeks agoI suppose I’m looking for the rationale behind moving from what was an apparently perfectly good system into the current system where I’m obliged to enter my credit card details before I can make an offer
By the way - I no longer make offers on those items because of this. I look for and find the item for sale elsewhere and buy it there.
drag0nfly-uk
OP2 weeks agoSorry - this doesn’t answer the question as to why it changed from the original process of making an offer (which was essentially a message to the seller) which the seller then accepted or rejected (a similar “message”) and then (and only then) the payment details were entered.
Further GDPR states you only gather the information you need. If an offer (with a payment method) is rejected by the seller, then in my opinion, the payment method and the details of the credit card has been gathered unnecessarily.
papso22
Mentor2 weeks agoYou need to ask ebay those questions, but my view is that it's not a breach of the GDPR and it was brought in to help stop non payers.
papso22
Mentor2 weeks ago · EditedSellers are allowed to select immediate payment required on accepted offers. Buyers then have to register a payment method when making their offer.
Not all payment methods available if you 'buy it now', are available for offers.
drag0nfly-uk
OP2 weeks agoSorry - this doesn’t answer my questions as to why it changed from the original process of making an offer (which was essentially a message to the seller) which the seller then accepted or rejected (a similar “message”) and then (and only then) the payment details were entered.
Further GDPR states you only gather the information you need. If an offer (with a payment method) is rejected by the seller, then in my opinion, the payment method and the details of the credit card has been gathered unnecessarily
tobiasd4
Mentor2 weeks agoThe issue before was that some buyers made offers but didn't always pay if seller accepted it.
The option of instant payment is one sellers can use.
As you pay ebay, not seller, only ebay hold payment method details.
drag0nfly-uk
OP2 weeks agoThanks - I pay by Apple Pay (my question no 3). As I understand it, Apple Pay produces a unique payment reference each time which is unrelated to the credit card details.
I’m also interested as to why eBay doesn’t have Apple Pay as an option.
drag0nfly-uk
OP2 weeks agoThanks for your reply - it appears that the sellers go for immediate payment option.
Of course- this is to resolve a problem for the sellers of non payment. However this feels to me like a blunt instrument - if someone makes an offer and doesn’t pay, then I wonder why eBay doesnt suspend their account for a period of time as a sanction.
I note that you say all payment methods (Applepay) are not available for “offers” then it does beg the question for eBay to answer: “why is this?”