Can someone please simply explain why it isn't possible to cancel a purchase that hasn't yet been dispatched, for whatever reason, without the sellers agreement? Thanks.

Only private sellers can decline returns for change of mind, so on theory if you open a return and it is a business seller they have no option, except to ignore you when after I think 3 days you can escalate to ebay who will deal with refund probably without the need to return. Unfortunately many business sellers do not register as such and trade as private sellers so will not be forced to accept a return, and ebay does not seem to care about losing many Thousands of Pounds in sellin...

The dreaded cancellations | Member To Member Support

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The dreaded cancellations | Member To Member Support | eBay UK