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The dreaded cancellations
Can someone please simply explain why it isn't possible to cancel a purchase that hasn't yet been dispatched, for whatever reason, without the sellers agreement? Thanks.
18 comments
tobiasd4
Mentor4 months agoYou have remember, you are NOT buying from ebay.
You buy from seller using ebay to advertise on and only seller can agree to cancel.
There a lot of buyers who buy an item, then immediately ask to cancel, so it can be frustrating for sellers as well.
cpsto
OP4 months agoHiya Tobiasd4. Many thanks.
True. But eBay are able to change their policy to prevent business sellers rejecting a cancellation, given that ultimately the latter is bound by law to accept the subsequent return. So why go thru the whole 'waiting for it to arrive and then return'? However, by way of conclusion:
I put this point to eBay Customer Services this morning. Tbh, I was expecting a bit of a battle. But, whilst not precisely addressing the issue, I have received 4 emails which have been supportive in my concern, and culminated in a premature refund. I think they broadly saw my point with regards to sellers
advertising goods they don't have, and I have been directed as to how to make a complaint against the seller. Have to be fair and say this was a pretty good response.
Maybe (just maybe..) things might change. But it is reassuring to know that, in my case anyway, CS do actually listen and respond promptly.
Thanks indeed to those who contributed/supported.
john1297576
Mentor4 months agoOnly private sellers can decline returns for change of mind, so on theory if you open a return and it is a business seller they have no option, except to ignore you when after I think 3 days you can escalate to ebay who will deal with refund probably without the need to return.
Unfortunately many business sellers do not register as such and trade as private sellers so will not be forced to accept a return, and ebay does not seem to care about losing many Thousands of Pounds in selling fees.
Reporting this sort of seller gets the standard AI response that no rules are being broken,
tobiasd4
Mentor4 months agoOnly seller can cancel, not ebay.
If item has not been posted, easier for them to agree, but no one can force them to.
If item arrives after estimated delivery date, You can open item as described case,
This means they have to supply returns label.
tobiasd4
Mentor4 months agoYou can only ask seller to cancel.
1 day after estimated delivery date open item not received case, escalate on day 4.
Seller may have posted item, but not marked as sent.
cpsto
OP4 months agoSent from Outlook for Android<>
papso22
Mentor4 months agoBecause that's how it works on ebay.
cpsto
OP4 months agoCrikey, that's not much of an explanation 😄
cpsto
OP4 months agoPerhaps worthy of mention, it's now, I think, 7 working days after order placement, still not dispatched. They are clearly advertising a product that is coming from 'elsewhere'. Tbh, presented with the facts, the seller did finally offer to cancel on day 4, but I told them, for £4.72, I'd 'take the hit', rather choosing to pass on my experience to others in my feedback. This factual, non-abusive negative, was immediately removed by eBay, without explanation. It's like, you can't win.
But in my job I use say, Screwfix quite a bit. If I order something they don't hold in the branch, it's shipped in for next day. So like, properly 'dispatched', at time, effort and cost. Yet (not that I would), but I can still cancel and get my money back, np. Some seller that isn't adhering to the spirit of the agreement, can simply say 'no', forcing thru the sale, possibly thinking 'they won't be ***** to return it. I just don't get it.
cpsto
OP4 months agoYep, I recognise this isn't worth the £4.72! Sorry. But the same principles apply.
papso22
Mentor4 months agoHave you read Ebay's guidance on buyer cancellations?