Locked
Discussion interactions are currently paused.
The date of delivery is expired
I bought an item but seller didn’t delivered it . The day of delivery is expired. I wrote several times to the seller but no response . I need to refund it or deliver my item as fast as possible because I am leaving the Uk .
What I have to do ?
2 comments
fargvs
Mentor11 months agoYou have 30 days from estimated delivery date given to open an official 'Item not received' case below --- follow the instructions carefully and escalate to eBay on day 4 for their assistance in obtaining a refund --- more case options here >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...
https://pages.ebay.co.uk/ebay-money-back-guarantee/
**peaseblossom**
Mentor11 months agoSelect "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a full refund. It is not possible to speed up eBay's process.