The customer requested a return of a non-returnable product or service | Member To Member Support

auli9320 · 2025-12-19T07:29:01.142000Z

A customer ordered the ESL (Electronic Steering Lock) emulator programming service for a Mercedes W204. This service involves sending me the customer's ignition switch so I can read the necessary data for programming the ESL emulator. After receiving the package with the customer's ignition switch, I discovered that the ignition switch (EIS) was not working. This made it impossible to fulfill this order. I informed the customer and offered him a possible solution: repairing the EIS. After confirmation, I began repairing the EIS. I found the faulty part and replaced it. Finally, I tested my work. The EIS was fully restored. I kept a detailed report with the customer at all stages. Afterward, I offered the customer a new product (service) - Mercedes W204 ignition switch repair. I would cancel the previous order - ESL Mercedes W204 Emulator Programming. The customer was satisfied with everything and paid for the new order. I sent him a fully restored EIS along with the replaced damaged parts as confirmation. The result: the customer, for unclear reasons, is trying to return an order that was fully agreed upon and approved. He's not responding to my inquiries about the reasoning behind this decision. And one more thing: the customer won't be able to physically return my parts. And I don't know what he plans to return. All correspondence between me and the buyer was conducted through eBay Messenger, so everything can be verified.

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The customer requested a return of a non-returnable product or service | Member To Member Support | eBay UK