The buyers item returned to sender

Question

Hi all, a recent buyer purchased an item from me for the value of £52 roughly, however after 25 plus days Evri failed to delivery to the buyer- and the package was sent back to myself.

I explained this to the buyer and they realised they made a mistake with their address on ebay. they still want the item but how would one go about sending it to them now they have amended their address on ebay?

I'm not willing to pay the postage again, not my fault, they know this and don't mind paying postage.

Any assistance would be great, obviously ebay had sided in my favour and not refunding the buyer but I don't want them to lose out.

Any help is appreciated

61stephenuk · Accepted Answer

Cancel the original order using problem with buyers address and relist for them to purchase again